PassiveIncomeGuide Limited ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at passiveincomeguide.store (the "Site") and use our services.
1. Information We Collect
We collect information in the following ways:
- Account Information: When you create an account or log in via Manus OAuth, we collect your name and email address.
- Purchase Information: When you purchase guides, we collect transaction records including purchase date, guide purchased, and tier selected. Payment processing is handled by Stripe (we do not store credit card details).
- Email Subscriptions: If you sign up for our newsletter, free guide, or marketing communications, we collect your email address and name (optional).
- Usage Data: We collect information about your interactions with the Site, including pages visited, guides viewed, time spent, and referral sources (via cookies and analytics).
- Device Information: Browser type, operating system, IP address, and device identifiers for security and analytics purposes.
2. Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal bases:
- Contract: To fulfil purchases and deliver digital guides you have bought.
- Legitimate Interest: To improve our website, prevent fraud, and understand user behaviour.
- Consent: For marketing emails and analytics cookies (you can withdraw consent at any time).
- Legal Obligation: To comply with UK tax law and other regulatory requirements.
3. How We Use Your Information
- To process and fulfil your purchases and deliver digital guides
- To send you order confirmations and delivery information
- To send you marketing emails (only if you have opted in; you can unsubscribe at any time)
- To respond to your inquiries and provide customer support
- To improve our website, guides, and services
- To detect and prevent fraud or security issues
- To comply with legal and regulatory obligations
- To generate anonymised analytics and usage reports
4. Cookies and Tracking
We use cookies to enhance your experience on the Site. Cookies are small files stored on your device that help us remember your preferences and track your activity.
- Essential Cookies: Required for the Site to function (session management, security, cart state). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors use the Site. You can opt out via our cookie banner.
- Marketing Cookies: Used to show you relevant content and track campaign performance. You can opt out via our cookie banner.
You can manage your cookie preferences at any time via the cookie banner on the Site, or by adjusting your browser settings. However, disabling essential cookies may affect Site functionality.
5. Third-Party Services
We use the following third-party services that may process your personal data:
- Stripe (Payment Processing): Handles all payment transactions. Stripe is a Data Processor under UK GDPR. See Stripe's Privacy Policy.
- Klaviyo (Email Marketing): Manages email campaigns if you have opted in. Klaviyo is a Data Processor. See Klaviyo's Privacy Policy.
- Analytics Services: We may use analytics tools to understand Site usage. These services may collect anonymised data.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations:
- Account Data: Retained while your account is active. After account deletion, we retain anonymised transaction records for 6 years for tax and legal compliance.
- Purchase Records: Retained for 6 years for tax and accounting purposes (UK legal requirement).
- Email Subscription Data: Retained until you unsubscribe or request deletion.
- Analytics Data: Retained for up to 12 months.
7. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR) and UK Data Protection Act 2018, you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You can request deletion of your data, subject to certain exceptions (e.g., legal retention requirements).
- Right to Restrict Processing: You can request that we limit how we use your data.
- Right to Data Portability: You can request your data in a portable format.
- Right to Object: You can object to marketing communications and certain processing activities.
- Right to Withdraw Consent: You can withdraw consent for marketing emails at any time by clicking "Unsubscribe" in any email or contacting us.
8. How to Exercise Your Rights
To exercise any of the rights listed above, please contact us at:
Email: [email protected]
Support: [email protected]
We will respond to your request within 30 days. If we require additional information to verify your identity, we may extend this period by up to two months.
9. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- Encrypted data transmission (HTTPS/SSL)
- Secure authentication (OAuth)
- Regular security audits
- Access controls and employee training
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. International Data Transfers
Your personal data is primarily processed and stored in the United Kingdom. If we transfer data outside the UK (e.g., to Stripe or Klaviyo servers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
11. Children's Privacy
The Site is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will delete it immediately. If you believe we have collected data from a child, please contact us at [email protected].
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the Site and updating the "Last updated" date. Your continued use of the Site following such changes constitutes your acceptance of the updated Privacy Policy.
13. Data Protection Officer & Complaints
If you have concerns about how we handle your personal data or believe we have violated your rights under UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
www.ico.org.uk
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
General Inquiries: [email protected]
Support: [email protected]
Website: passiveincomeguide.store